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MANAGING CRITICAL INCIDENTS

The Critical Incident Management Service is just that, a facility that will assist you in managing critical incidents and reducing your exposure. Let us make the decisions you shouldn’t have to and take on that responsibility for you. Critical IMS has access to a professional team who manages a variety of critical incidents on a daily basis. They know what the issues are, where the exposures lie and how best to manage any critical incident on the continent of Africa. The team are especially well versed in the logistics and risks of managing incidents that occur in extremely remote areas.

IMMEDIATE HELP

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24/7 Incident Management Planning & Response. Immediate availability of a team of people who know what to do, can make decisions and will action the best response.

LOCAL KNOWLEDGE

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Intimate knowledge of areas of operation. Whenever an incident occurs the team knows who to call, the underlying logistics and the right instructions.

REAL TIME INCIDENT VISIBILITY

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Open & visible dialogue between all vested parties. Reassuring & coaching the affected to cross-check the plan across service providers and  insurers. What is happening & how to respond.

REAL TIME TRACKING

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Leading edge incident management methodologies create a matrix of data which can be analysed during and post incident. All of which can be seen by all vested parties.

NETWORK INDEPENDENCE

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The ability to deploy the best service provider for the task. No limitations imposed, as is the case with a service provider network structured around a parent company.

INSURER MANAGEMENT

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Insurers pay bills. The team will ensure that policies are leveraged around the best response, or that the best response is leveraged around existing policies.

USE ANY RESOURCE

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We do what it takes to give you the answers, solutions or help you need. We have knowledge on the different resources you would need for your incident no matter where you may find yourself.

REPUTATION MANAGEMENT

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Protecting your interests. The team will ensure that negative publicity, criticism and/or legal actions are appropriately dealt with.